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1.- Identification of the owner and general information
KOLUTÉ is the commercial name used by Càritas Diocesana de Mallorca for the project of online sale of products made in the workshop run by Càritas. These Terms and Conditions regulate the access and use of the website https://kolute.org (hereinafter, the Website) owned by Càritas Diocesana de Mallorca (hereinafter, KOLUTÉ), with C.I.F. R-07000067-B and registered office at Calle Seminari 4, 07001, Palma de Mallorca (Balearic Islands), as well as the services and products offered by KOLUTÉ on its website.
KOLUTÉ offers this website subject to these Terms and Conditions. By visiting the website or using the services or applications of the website, the user accepts these Terms and Conditions.
Users' registration will not be required for access to the website. However, in order to contract any of the services offered by KOLUTÉ, the User's registration and the acceptance of these conditions will be required before formalizing the payment.
Through the website, KOLUTÉ offers to users the clothes and accessories of the brand KOLUTÉ.
The following Terms and Conditions of KOLUTÉ described below, define the rights and obligations of KOLUTÉ and the Users in the framework of the website. These are the only Terms and Conditions applicable to the use of the website (notwithstanding that particular services may exist for particular conditions) and the recruitment of orders through the website and replace any other conditions, except with prior agreement and in writing between KOLUTÉ and the User.
2.- User Data
In order to acquire the products offered through the Website, it will be necessary for the User to register through the registration form available on the Website.
The User will be responsible for maintaining the confidentiality of the data and information provided and of restricting the access to his computer and its access codes to avoid possible unauthorized uses.
In the event that the User has reason to believe that their data has been made known to a third party, or if they have been used in an unauthorized manner, or they are susceptible to being it, they must communicate this situation to KOLUTÉ Immediately.
The User will have to verify that their data is correct and complete and inform KOLUTÉ when there is any variation and / or modification in the information that has facilitated in the process of purchase.
3.- Sales orders and conditions
The services and products offered through the KOLUTÉ Website are intended for the purchase by the Users of clothing and accessories of the KOLUTÉ brand.
In order to contract a KOLUTÉ order, the User must be over 18 years old.
From the www.kolute.org website, KOLUTÉ will send orders to the Peninsula and the Balearic Islands.
To make orders through the Website, the User must provide a series of data prior to the contracting, through the purchase form, and that will be necessary to be able to manage your order of purchase.
4.- Price, method of payment and discounted codes
Once the form data has been completed, the User must proceed to the payment of the order through the means of payment specified in the Website.
After the payment is made, the User will receive a confirmation email of the order, which will include a summary of the items purchased, the requested delivery method and the destination address.
If, at the time of payment, there is an incident that prevents the payment, the User will receive an automatic error message of payment and his order will not be processed until the process of completing the process has been completed successfully. payment
Service prices are expressed in Euros (€), including taxes and handling and shipping costs, the amount of which will be indicated at the time of the final confirmation of each order.
All prices shown are final prices, including Value Added Tax (VAT), notwithstanding that the user will have at all times information broken down of the price of the product.
KOLUTÉ may periodically offer discount codes to its Users. These discounts can only be applied according to the instructions specified by KOLUTÉ with respect to each code, and in any case the Users will only be able to use a unique code by order.
The use of discount codes will not be compatible with certain promotional actions and collections.
5.- Information about the products and services of KOLUTÉ
The data included in the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos, as well as commercial names, brands or distinctive signs of any kind, have a purely informative function. Therefore, KOLUTÉ declines any responsibility for the appearance of errors in this information, although it undertakes to take all the measures at its disposal to correct as soon as possible the mentioned errors or omissions after being informed of them .
6.- Returns
The User will be able to return to KOLUTÉ, without cost, any product. Taking into account the nature of the products contracted, the User will have a period of 15 days from the receipt of the product to communicate to KOLUTÉ its lack of conformity with the same. If this period is exceeded, any damage and damage will be assumed by the User.
To make the return, the User will contact KOLUTÉ within the period granted, in the following email (info@kolute.org) indicating the product or products.
Once KOLUTÉ has received the communication from the User, he will inform you within the term of 3 to 5 business days.
The office / warehouse to which the Users may send the defective product is as follows:
- Carrer Socors, 20A, Palma de Mallorca, 07002, Illes Balears. Spain
Each product to be returned must be unused and with all its labels, packaging and, where appropriate, documentation and original accessory elements that came with it. If this is not the case for the User, KOLUTÉ reserves the right to refuse the refund.
Once the product is received, KOLUTÉ will give the possibility of resolving the contract.
KOLUTÉ will carry out the return of the total amount paid to the User for the purchase of the product (including the shipping costs).
KOLUTÉ informs the Users that the repayment period of the amounts paid will depend on the method of payment that the User had used when purchasing the product:
-If the user has made the payment through credit / debit card, KOLUTÉ will refund the amount paid within a period of 14 calendar days from the User's decision to settle the contract.
-If the user has made the payment through PayPal, KOLUTÉ will refund the amount paid within 24-48 working hours since the User decided to settle the contract.
7.- Product Change Policy
KOLUTÉ does not accept the change between a product purchased by the User for another product that is offered on the Website.
In the event that the User wishes to make the change in a product, he must exercise his right of withdrawal on the same according to the one established in clause 6.2 and buy later the new product that wishes.
8.- Use of the Website
The use of the Website is not allowed for fraudulent purposes, or related to criminal offenses or unlawful activities of any kind.
It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that it supposes a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain mail, mass mailing or any other type of "spam" and, In general, any unnecessary inconvenience or discomfort.
The User undertakes to make a lawful, diligent, honest and correct use of how much information or content has access well through the Website or third-party Websites accessed through the links of the Website, and all this under the principles of good faith and with respect at all times to the current legality and to the present Terms and Conditions.
Likewise, the User acquires the commitment not to cause neither malicious nor intentionally damages or damages that may impair, alter the Website itself as well as not introduce or disseminate computer viruses that may cause unauthorized alterations of the contents or systems of the Website.
KOLUTÉ reserves the right to deny access to the Website or even cancel orders to Users who misuse the content and / or violate any of the conditions that appear in this document.
9.- Intellectual or Industrial Property
The intellectual property rights of the www.kolute.org website, its source code, design, navigation structures and the different elements contained therein are the property of KOLUTÉ, to whom the exclusive exercise of exploitation rights corresponds of them in any way and especially, the rights of reproduction, distribution, public communication and transformation, in accordance with the applicable Spanish and European legislation.
KOLUTÉ informs you that it does not grant any express or implied authorization or authorization on the intellectual and / or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website. The total or partial reproduction of the contents of the Website is prohibited, not even through a hyperlink, without express and written consent from KOLUTÉ. The unauthorized use of these contents will result in the legally established responsibilities.
10.- Hyperlinks
The hyperlinks contained in the website may be directed to third-party websites. KOLUTÉ does not assume any responsibility for the content, information or services that may appear in these sites, which will be understood as exclusively informative by KOLUTÉ, and that in no case implies relation, acceptance or endorsement of any of KOLUTÉ and the persons or entities Holders of such contents or holders of the sites where they are.
11.- Partial annulment
In the event that any Clause of these Terms and Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.
12.- Modifications
The information that appears on this Website is valid as of the date of its last update. KOLUTÉ reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications of the Terms and Conditions will take place from the moment of its publication in this Website.
13.- Personalization of campaigns
The User is subject to a random campaign, so the terms related to shipping applicable to each order may vary randomly. The personal data of the User will not be taken into account as a variable when determining the particular conditions of each order.
14.- Notifications
All communications between KOLUTÉ and the User regarding the contracting of orders through the Website will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.
15.- Language
KOLUTÉ may translate these Terms and Conditions, its Privacy Policy, or any other operative norm, policy or procedure that may be published on the Website. The Catalan version will be the one that prevails in case of conflict.
16.- Applicable legislation and jurisdiction
These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, are submitted to the Courts and Tribunals of the place of residence of the User.
Likewise, pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council, of 21 May 2013, regarding the resolution of litigation in line with regard to consumption, KOLUTÉ informs you that , in case of controversy, the resident of the European Union will be able to go to the "Online Platform for the Resolution of Conflicts" that the European Commission has developed, in order to try to solve extrajudicially any controversy that is derived from the provision of services by KOLUTÉ.
To access the "Online Platform for Conflict Resolution" you can do so through the following link: http://ec.europa.eu/consumers/odr/
In any case, KOLUTÉ states to the User that you have a Claim Sheet through which you can make any complaint or claim in relation to the services provided by KOLUTÉ.
